Payment Policy

*Policy subject to change without notice.

For questions regarding our refund or cancellation policy, please email us at:  Reservations@paradiseoaksRV.com

Paradise Rules

We are thankful to have you as our guest. Our top priority at Paradise Oaks is to ensure that all of our guests have the best stay possible. To ensure the comfort, enjoyment, quality of the Resort, and most of all safety, we ask that you observe the following policies and procedures during your stay with us. Further, we kindly ask that you report any violations or safety concerns to:

During Office Hours, please contact the Front Office or PORVfeedback@paradiseoaksRV.com. For after hours contact our After-Hours Line at 813-323-1862.

Check-in/out, Reservations, and Visitor Policies:

• Check-in time is at noon, Check-out time is at 11am. All appropriate paperwork must be completed upon, or prior to, arrival.
• Payment is due in full upon booking for all Daily, Weekly and Less than 2-Months reservations.
• Reservations 2 Months or greater, require a deposit at the time of booking.
• Annual guest reservation period must begin on the 1st of September, October, or November.
• Payment Options: All monthly rent payments are due on your monthly anniversary date. Cash and check payments can be accepted in the office and can also be set up to process automatically each month. Credit and debit card payments will incur a surcharge with each transaction. Please contact the office for more information.
• There will be no prorations or refunds for late arrivals or early departures.
• Cancellation can result in no refund, full terms found on the website and through the Guest Payment Portal.
• Please contact the office to register all guests. Your guest may use the Resort facilities, only if registered and accompanied by you.
• All family, friends, and guests invited onto Paradise Oaks property are required to understand and comply with Resort policies and procedures. You are responsible for them and their actions while on property.
• Paradise Oaks does not endorse or recommend any outside service provider or vendor. We recommend that all guests check to ensure service provider or vendor is licensed and insured before entering into business.
• Paradise Oaks is not responsible for any damages caused by guest visitors or any other individuals/companies visiting the premises at the request of our guest.
• Service providers, vendors, and out-of-park guests should report to the front office upon entry into the park. Vendors “trolling” for business within our park are not allowed. Please report any solicitors or suspicious behavior to the office immediately.

Guest Conduct:

• Children, or anyone under the age of 18, MUST be supervised at all times.
• Please be respectful of your neighbors and treat others like you would like to be treated.
• Please refrain from smoking and/or vaping in public areas and facilities, unless a designated area.
• Loud music or other disorderly conduct will not be allowed.
• Quiet time is from 10pm to 7am.
• At all times, please be aware of your surroundings and watch your step.
• Road rules and signage applies to any & all modes of transportation1.
• Speed limit is 10mph and is strictly enforced.
• When traversing the premises at night, all vehicles, including bicycles, golf carts, etc. must have lights on and reflective markings.
• If walking the premises at night, it is recommended that you carry a light and wear bright/reflective clothing.
• Flying drones over the Resort’s premises is prohibited. Drones are only allowed over the “Meadow” and surrounding fields.
• Shirts and shoes are required in our indoor facilities.
• The paved pathway between the office and bathhouse 3 is for WALKERS ONLY. No bicycles or carts are permitted on this path.

RV Sites and Units:

• All RVs, Sites, Concrete Pads and Driveways, must be kept clean and in good condition.
• No tent camping on sites.
• Jack pads are required on all pull-thru sites, guest is responsible for any damage to the site. If you notice any damage upon arrival, please report it to the main office immediately.
• No parking on the concrete patios on sections B thru J.
• Your property must stay on your site, no placing items or parking on other sites, even if vacant.
• Performing maintenance on your vehicle or engines, such as oil changes and other fluid changes is prohibited.
• Please limit to only 2 vehicles and 1 golf cart per site.2
• When parking your vehicles at your site, please park parallel with your RV.
• For our full concrete and driveway sites (K through Q), please refrain from parking your vehicle(s) on the grass.
• Propane campfires are allowed at your site, but please no wood or combustible material campfires.
• Decks for our annual and six (6) month-plus guests must fit within the confines of the concrete pad, shall be free-standing, may not be attached to the RV, and no roof. Decks must be maintained in good condition and no under-storage. Please see management for approval.
• In order to improve our lawn service, we ask that all lawn ornaments, solar lights, etc. be removed prior to us mowing and trimming. Lawn Maintenance schedule is available.
• PORV lawn crew will maintain ALL sites. If you prefer to maintain your own site, please ensure it is done prior to lawn day, otherwise, PORV will maintain it, ensuring all sites are maintained on the same schedule.
• No permanent fencing, anchors, structures, satellite dishes, and/or landscaping is allowed on the sites. Temporary fencing must be limited to the size of your concrete and must be opaque.
• On-site clotheslines must be portable and taken down when not in use – NO in-ground clotheslines are permitted.
• Miscellaneous Items at your Site – Appliances that utilize water, are limited to the inside of your RV. Outdoor refrigerators, outdoor sinks, and all other outdoor appliances must be out of sight. Grills should be limited to one and should be located to the back of your site, when not in use. Please take your neighbors sight into consideration, as well.
• Management reserves the right to determine the appropriateness of all outdoor items and signage. No political and/or divisive signs will be permitted. Management has the right to make this determination.

1 Include bicycles, automobiles of any kind, motorcycles, golf carts, e-bikes, or any other form of transportation.

Sheds, Cargo Trailers & Boats (Limit one shed OR one trailer per site):

• Sheds, Cargo Trailers and Canopies are all considered “Structures”.
• Sheds are only allowed for annual and six (6) month plus guests. All sheds are to be beige in color, Rubbermaid style, installed on a platform, and ground anchors, with a maximum size of 8’x10’. Please seek management approval for placement.
• Cargo trailers six (6) feet or less are allowed, however, trailers over 6 feet up to 15 feet in length are only allowed on Sections J thru N (excluding sites J1 – J14 & K17 – K30). Cargo trailers up to 20’ are only allowed in Section O. Please inquire at the office before investing in this purchase to determine the ability of your site to hold your cargo trailer.
• Cargo trailers must be placed in back of sites on concrete. Doors must be kept closed when not in use. Permission for alternative location on the site must be approved by management.
• Enclosed cargo trailers in excess of 10’ tall are prohibited.
• If you qualify for a shed, you cannot have both a shed and a cargo trailer, it must be one or the other.
• Sheds are NOT allowed on roadside sites- please confirm with management before investing in a shed.
• Portable canopies and screen rooms are permitted at your site (carport style/metal tubing canopies are not permitted), but must be located on the concrete or to the rear of the site, please take your neighbors view into consideration. These canopies must not be larger than 10×12 and the height must not exceed 10ft. Management has the right to determine where placement is appropriate or allowed. Pull thru sties (J1- J14) and (K17 thru K30) have limited space and cannot accommodate such a structure(s). Please confirm with management before purchase and placement of such structure.
• You are only permitted to have two “Structures” per site.
• “Structure” combination example (please confirm combination with management before investing in all “structures”:
  • Cargo trailer AND canopy
  • Shed (for 6+ month guest) AND canopy.
• Boats, flatbed trailers, car dollies, or other trailers not mentioned above are not allowed to be stored on sites and must be stored off-site.
• All canopies and fences must be taken down and stored away before summer departure.
• As a reminder, our goal with these” structures” guidelines are to keep the park beautiful and neat, while maximizing the view
  for all to enjoy!

Water and Sewer:

• Under State Law, a positive seal, sometimes referred to as a “donut”, must be used when you connect your sewer system.
• No chemicals, except those designed for RV use are to be dumped down the drains.
• By law, back-flow preventers are installed on all water faucets. Upon checkout if the back-flow preventer is missing you will be charged $10 for a replacement.
• Watering potted flowers is allowed, but please do not irrigate grass. No automatic sprinklers are allowed.
• PLEASE NOTE!!! Car and RV wash allowed with purchase of wash pass from the office. Wash cost $5.00 for cars and $10.00 for RV’s. After payment is made, you will be given a “Wash Cone” to be placed at your site when performing wash. Please return cone 24 hours after use or additional days charge may be incurred.

Pet Policies (Please refer to Pet Waiver and Agreement for more information):

• Pet Agreement must be filled out for all pets before being allowed on premises.
• Limit of two (2) pets per site.
• No vicious breeds are allowed – please contact office for details.
• Any pet demonstrating vicious or aggressive behavior will be asked to leave.
• Pick up behind your pet, this includes in the dog park, your site and all open areas. (poop, toys, leashes, etc).
• All pets MUST be leashed and controlled at all times, unless in the dog park or the “Meadow”. The “Meadow” is a leash option area, but your pet must demonstrate control. All pets must be on leash in the ‘Farmhouse’ Field.
• Certified Service pets are allowed in facilities or Pool area, and proper paperwork must be provided to Paradise Oaks.
• Pets are required to be up to date with required vaccinations including rabies shots.

On-Site and Off-Site Storage:

• On and Off-Site storage is available to our guests. Please request a Storage Agreement for more details. Charges apply.
• Off-site storage is available to our guests for storage of all non-site-approved items during occupancy. Charges may apply.

• Rental golf carts are available in the front office.
• Only gas or electric golf carts are allowed.
• Private-owned golf carts must have Liability Insurance.
• Golf carts must have working headlights (flashlights are not allowed as headlights).
• A valid driver’s license is required to operate a golf cart.
• Please only drive golf carts on roads and designated areas of walking trails.
• Intoxicated operation or careless driving is not permitted!

Mailbox & Package Policy³

• Locked mailboxes are assigned to long-term guests and are accessible 24 hours/day.
• Paradise Oaks is not responsible for lost or missing mail, packages and or tampering.
• Keys remain the property of Paradise Oaks RV Resort. Mailbox Key MUST be returned to the office at check-out.
• Lost or replacement Key Fee is $10.00.
• In order to ensure that your mail is delivered to you in a timely manner, make sure that your # MAILBOX NUMBER is included with your address changes. DO NOT USE RESORT NAME, OR YOUR SITE NUMBER, AS PART OF YOUR ADDRESS.
• All mail missing mailbox #, will be returned to sender after 30 days from arrival.
• All mail received after 30 days from departure will be returned to sender, no exceptions.

[3] The on-site mail is use at your own risk, and please see the Guest Liability Waiver for more information.

Resort Amenities and Services:

• Please obey posted pool rules, including posted pool and hot tub hours.
• Pool and Hot Tub hours are posted at pool and are subject to change.
• There is NO LIFE GUARD ON DUTY at any time.
• Pool area furniture is limited, and seating is a “first come, first serve” basis. Please be mindful of saving and occupying seats for extended amount of time, preventing other guest from enjoying the area.
• Please do not leave towel or other personal effects to reserve an unattended seat(s).
• Dumpsters are located throughout the Resort for your bagged household trash.
• Please break down / flatten cardboard boxes before disposal.
• Please do not drop bulk items (mattresses, furniture, etc) in or around the dumpsters without approval. Fees will apply if violator is known.
• Reserved seating will not be allowed for any park-scheduled event prior to one (1) hour before event is scheduled to begin. All items used to reserve seating before one hour prior to the event will be removed and will be available in park office.
• Paradise Oaks RV Resort sells propane as a convenience to our guests. All propane tanks must be tagged for Paradise Oaks to fill your tank. Tags can be obtained from the front office. All propane charges will be applied to guest account and payable with other monthly charges.
• Paradise Oaks RV Resort sells propane as a convenience to our guests. All propane tanks must be tagged for Paradise Oaks to fill your tank. Tags can be obtained from the front office. All propane charges will be applied to guest account and payable with other monthly charges. Propane gauge fitting dust caps are required and will be added and charged when missing.

Gate System:

• Paradise Oaks is using a gate access system to limit access to the premises when initiated.
• Registered guests have access to the gate software application through their smart phone device.
• All first responders have access to over-ride the gate system.
• Guest have the ability to grant access to visitors through the software application.
• For more information on the gate access system, please contact the front office.

Neighborhood Watch Team:

• Paradise Oaks RV Resort has a volunteer-based neighborhood watch team in place; however, this volunteer team does not replace local law enforcement.
• If you find yourself in an emergency situation, please call 911, for non-emergencies, call the Sheriff’s office at 352-569-1600.
• Please note your road name and site number in event you need to contact 911.
• The mission of this volunteer Neighborhood Watch Team is to ensure individual rights and promote a safe and secure environment for the residents and guests of our resort. Remember, this is a volunteer-based group and their intentions are to enhance the safety and wellbeing of Paradise Oaks and their guests.
• Local law enforcement makes regular rounds through Paradise Oaks through the year and throughout the night-time hours.
• If you need to report suspicious activity, please notify the front office front office during office hours or contact the after-hours number at 813-323-1823 or email feedback@paradiseoaksrv.com

After Hours Number:

After Hours Number: – For critical after-hours needs related to your site and/or maintenance needs please contact our after-hours number.

After Hours Number: 813-323-1862

ALL SAFETY or EMERGENCY CONCERNS After HOURS: 911

Storm Safety:

*****PLEASE NOTE-Paradise Oaks RV Resort DOES NOT provide a FEMA approved tornado shelter*****

• When conditions are right for severe weather, you should keep abreast of the weather conditions by listening to a NOAA Weather, local, or regional weather station or radio channel.
• Tornadoes do not provide advance notice of their formation. Be advised that NOAA issues warnings on countywide basis; therefore, the warning might be in one small area of the county and the remainder of the county has sun shining and is not affected by the storm.
• In the unfortunate circumstance that a tornado does arise, we recommend that you do not remain in a RV, mobile or manufactured home. Go to a nearby sturdy building; avoid windows, doors, or outside walls.
• Hurricane warnings are provided several days in advance. You should stay tuned to your local TV and radio for information on the path and timing of the hurricane.
• You can contact the local non-emergency number to find out more information: 352-569-1600
• Shelter and additional hurricane resource information can be found at: www.sumtercountyfl.gov
• Please take all weather-related risk serious, your safety is important to us.

ADDITIONAL POLICIES:

• Management reserves the right to remove offenders of Resort Rules or Policies from the park.
• Management reserves the right of access onto any site for lawn maintenance, meter reading or inspection.
• Management reserves the right to refuse service to anyone.
• Management has the right to evict guest, without cause.

These rules are in place to ensure everyone can enjoy a safe and pleasant stay at Paradise Oaks. If you have any comments, suggestions, or an issue that you would like to communicate to management please email us at: PORVfeedback@paradiseoaksRV.com

Cable/Internet: If you experience any outages or quality issues, please email, networksupport@paradiseoaksrv.com – please inform us of your site # and the specific issue you are encountering.

[1]Vehicles include automobiles of any kind, motorcycles, golf carts, bicycles, or any other motorized transportation.

[2]For purpose of this policy, boats are considered a vehicle. If boats only allowed on O sites only.

[3]The on-site mail is use at your own risk, and please see the Guest Liability Waiver for more information.

(updated, 10/18/2020)